Playing should be enjoyable, not a burden. MPOJackpot is committed to ensuring every user can enjoy our platform in a healthy, safe, and responsible way.
At mpojackpot, we believe that online gaming should be a form of fun entertainment — not a source of stress, anxiety, or financial problems. That is why responsible gaming is more than just a slogan for us. It is a core value that shapes how we build and operate our platform.
Since day one, we have invested in tools and systems that help players maintain control over their gaming habits. From self-set deposit limits to self-exclusion options, all these features are directly accessible to users without waiting for third-party approval.
We also train the entire mpojackpot customer support team to recognise early signs of gambling problems and provide sensitive, informed guidance to players who may need help. For us, helping users play safely is just as important as delivering the best gaming experience.
This page contains full information on how mpojackpot supports responsible gaming, the tools available to you, and resources for help if you or someone you care about needs support.
Gaming is entertainment — not a way to generate income or solve financial problems.
Only bet with money you can afford to lose — never from savings or loans.
Set time and spending limits before you play, and stick to them without exception.
Do not chase losses. Accept losses as part of the game and end your session when needed.
Do not play when you are stressed, sad, intoxicated, or not in a clear state of mind.
All these tools are accessible directly from your account settings — no need to contact customer support.
Set your own daily, weekly, or monthly deposit limit. Once a limit is set, our system will prevent any deposits exceeding the amount you have chosen within that period.
Set your maximum loss limit per day, week, or month. Once the limit is reached, your account will not allow further wagering until the set period ends.
Set a maximum time limit for each gaming session. The mpojackpot platform will send you a notification when you are approaching the time limit you have set.
Choose to step away from the platform for 24 hours, 48 hours, one week, or one month. During the break, you will not be able to log in or place any bets.
If you feel you need a longer break, the self-exclusion option can close your account permanently or for a minimum of six months.
View your full game history, deposit records, withdrawals, and betting statistics — to help you understand your playing habits and make smarter decisions.
You can manage all limit settings in your mpojackpot account in just a few simple steps:
Access your mpojackpot account via the website or mobile app. Use your biometric login or password as usual.
Click on your profile icon or username at the top of the interface. Select "Account Settings" from the menu that appears.
Under the settings menu, you will find a "Responsible Gaming" or "Limit Controls" section. Select this section to view all available options.
Choose the type of limit you want to set — deposit, loss, session, or self-exclusion. Enter the amount or duration and confirm your selection.
Limits you set will take effect immediately. To reduce a limit, a 24-hour waiting period applies for your protection.
Starting from RM10 per day. Prevent overspending by setting realistic limits that match your financial situation.
Choose a break period of 1 to 30 days. During this time, your account will be fully locked from any wagering activity.
The most robust option for players who need a long-term break. Cannot be cancelled before the selected period ends.
Recognising early warning signs is the first step to getting help. Please take it seriously if you identify any of the following signs in yourself:
Borrowing money from family, friends, or financial institutions solely to fund wagering is a serious warning sign that should never be ignored.
Feeling compelled to keep playing in hopes of recovering lost money is a dangerous mindset that often leads to even greater losses.
Prioritising gambling over work, family, health, or other daily responsibilities is a clear sign that gambling has started to take control of your life.
Lying to loved ones about how much time or money you have spent gambling shows that you yourself sense something is wrong.
Repeatedly failing to cut back or stop gambling despite trying is a sign of dependency that requires professional help.
Answer the following questions honestly. If you answer "yes" to three or more, please consider seeking help.
Have you ever gambled longer or spent more than you originally planned?
Do you feel restless or irritable when trying to cut back on gambling?
Do you use gambling as a way to escape problems or negative feelings?
Have you ever wagered money that was meant for daily essentials?
Have family members or friends ever expressed concern about your gambling habits?
Have you ever lost sleep because of thoughts about gambling?
MPOJackpot enforces a zero-tolerance policy on gambling by individuals under 18. Protecting minors is an absolute priority for our platform.
Steps we have put in place to protect minors include:
If you or someone you know needs help with a gambling problem, do not hesitate to reach out for support. You do not have to face this alone.
Our support team is ready to help you activate self-control tools, set limits, or discuss self-exclusion options. Reach us via Live Chat in the app or on the website.
Contact Talian Kasih (Ministry of Women, Family and Community Development Malaysia) at 15999 for a referral to a counselling specialist near you.
Sharing experiences with others who have been through the same situation can provide strength and fresh perspective. Look for a gambling support group in your area.
MPOJackpot is always here for you — whether for a fun gaming session or for support when you need it. Register now and start your responsible gaming journey with us.
18+ Only · Bet Responsibly · Self-Control Tools Available